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Policies

Allergens, pre-order terms and privacy, in plain words.

Last updated September 2026

Allergen notice

Our food is made in a kitchen that handles wheat and gluten, dairy (butter, cheese, cream), eggs, and tree nuts and peanuts. We take care to avoid cross-contact, but we can't guarantee any item is free of these or other allergens, and our kitchen is not allergen-free certified.

If you have a severe food allergy, please don't eat our products.

Ask us about any item's ingredients before you order. We're happy to help.

Pre-order & cancellation

Once we confirm your pre-order, it's final. We can't offer refunds, exchanges or credit for a change of mind, a missed pickup, or bad weather (we're at the market rain or shine).

If a market is officially cancelled by its organizers, we'll contact you to move your pickup to the next market or give store credit.

Special request or a problem with your order? Message us and we'll do our best.

Paying online

Online payments are handled by Stripe. We receive your name, contact details, shipping address (if it ships) and order, never your full card number.

Paying online places your order, and we text you to confirm it. If we can't fill it, we refund you in full.

The online shop sells merch only. Pick it up at a market, or we ship it by mail to US addresses. Food is ordered by message on the Pre-Order page.

Privacy

We only collect what we need to fill your order or answer you: your name, phone number or email, and your order. We never sell or share it for marketing.

This site uses Plausible to count visits without cookies, and Microsoft Clarity to see how our pages are used (clicks, taps and scrolling; anything you type is hidden). Clarity uses cookies. Microsoft's privacy statement.

You can ask us to see, correct or delete your information at any time.